Everything You Need to Know Before You Consign

Whether you're consigning for the first time or have been with us for years, we encourage everyone to review this page periodically. As Max & Lily's grows, our policies and procedures are updated to better serve our consignors, shoppers, and team.

CALL BEFORE YOU COME!

Your Daily Consignment Hotline

Call for today's consignment hours, availability, and what we're accepting.

Working Together

We're proud to help local families save money, shop sustainably, and give great children's items a second life.

Our team works hard every day to keep Max & Lily's organized, well-stocked, and welcoming. You can help us do that by thoughtfully preparing your items before bringing them in and following the guidelines below.

When your items are easy to sort and review, we can get through everyone's consignments more efficiently and continue providing a great experience for every family who shops and consigns with us.

We truly appreciate your understanding, cooperation, and support as we continue to grow.

Thank you for being a valued part of the Max & Lily's community.

How Consignment Works

New to Max & Lily's? Welcome!

We're excited to welcome you as a consignor! To help make your first drop-off a success, please start with one laundry basket of your FINEST, consignment-ready items.

Consignment starts at home. Take a few minutes to look through your items and choose the pieces you'd be excited to find at Max & Lily's today.

Have more exceptional inventory you think we'd love? Let us know when you call 844-MAX-LILY. We may be able to approve a larger first drop-off.

Before coming in, please review the guidelines below so you know what we're currently accepting and how to prepare your items.

Call Before You Come!

SAY HELLO TO 844-MAX-LILY!

Your New Daily Consignment Hotline

We've made it easier than ever to plan your next consignment visit!

Before loading up your car, call 844-MAX-LILY to hear our daily recorded message with the latest updates on consignment availability, drop-off hours, and what we're currently accepting.

No guessing. No wasted trips. Just CALL BEFORE YOU COME!

Consignment drop-offs are Tuesday through Friday, subject to daily availability. Please call before every visit for our current consignment hours and availability, as these may change from day to day.

We do not accept or review consignments on weekends.

Weekends are dedicated to processing inventory, merchandising, and getting all those wonderful finds ready for the sales floor!

Our Consignment Calendar

Our seasonal calendar is a general guide. Please call 844-MAX-LILY for our current consignment needs before bringing your items.

What We Accept

We accept children's clothing, shoes, toys, books, baby equipment, maternity wear, and more from newborn through teen.

We know how much great stuff kids outgrow! We look for current, high-quality brands in excellent or like-new condition that we know our customers will be excited to find. Because we receive so many wonderful consignments, we're selective about what we can accept and may sometimes pass on items based on brand, style, condition, or what we already have in the store.

Items should be:

• Clean and ready for their next family
• Current in style
• High-quality, desirable brands
• Excellent or like-new condition
• Complete and ready for the sales floor

Preparing Your Consignment

Consignment works best when items arrive clean, organized, and ready for the sales floor.

We truly want to accept as much as we can. Before bringing items, please take the time to thoughtfully review your consignment at home. We ask that you use your best judgment and bring only the items you feel meet our standards, rather than bringing everything for us to sort through.

Please:

• Give everything one last look before you come.
• Please bring clothing freshly laundered and toys and equipment clean and ready for their next family.
• Count all game and toy pieces.
• Fold or neatly organize clothing before bringing it in. Please don't stuff clothing into bags or bring heavily wrinkled items.
• Returning consignors: Bring items in reusable bags, boxes, laundry baskets, or small- to medium-sized bins. Please no garbage bags or large/oversized bins. For safety and ease of handling, all containers should be a manageable size for our team to lift, move, and sort through.
• New consignors: Please follow the one-laundry-basket guideline above for your first drop-off.

Items that require significant additional sorting or preparation take valuable time away from processing the great items waiting behind them. Thoughtfully prepared consignments help us serve everyone more efficiently.

Our Review Process

Every consignment receives multiple quality checks.

After an initial sort, accepted items continue through pricing, tagging, hanging, and merchandising. As items move through each step, additional defects such as stains, wear, missing pieces, or safety concerns may occasionally be discovered.

Items that no longer meet our standards are removed from inventory and donated in accordance with our donation policy. Because of the volume of items we process, merchandise removed during our quality review is not set aside for return.

Accepted items that successfully pass each step are tagged and placed on the sales floor during the appropriate selling season.

Payouts

Your consignor account balance never expires and may be:

• Used toward purchases
• Paid by check
• Sent through PayPal
• Sent through Zelle

Unsold Items

After your two-month consignment period ends, you'll have a two-week grace period to collect any unsold items.

After that time, remaining merchandise may be donated or sold during clearance without compensation.

Questions? We're Happy to Help!

Have questions about what we're accepting, how to prepare your items, or a special consignment request?

Call for our daily consignment update.

Need to speak with someone? Press 1 to connect with our team.

Thank you for helping us give great things a second life!